Is support for the using the VLE adequate? If not - how could institutional support for using the VLE be improved?

Induction involved a basic introduction given by the lecturer.
One student overheard the protocol to login in the corridor and how change their password and had no induction but managed to use the system without further training.
Short video resources would be good.
Student logins take a while to organise. Generic ones were used at first that limited the use of the learning platform in the early stages of the course.
A temporary login to access to some information, resources and the Learning Platform prior to starting course would be helpful to orient students so they are ready to hit the ground running. It would also fill the vacuum between being offered a place on a course and actually starting which can be several months.